Ordering Information
Shipping, collection and returns
A universal published policy has not been supplied. Gems of SVG confirms the terms that apply to your order before it is finalized.
Delivery or collection
Available methods, locations, costs and timing are confirmed directly based on the order and destination. Do not assume a delivery promise until Gems of SVG has confirmed it.
Returns and exchanges
Eligibility, timing and any conditions are confirmed during ordering. Ask for the applicable terms before payment so both sides have a clear record.
Damaged or incorrect items
If there is a problem, contact Gems of SVG promptly through the same conversation used to arrange the order and provide clear photographs where relevant.
Before you finalize an order
Confirm the selected design, quantity, price, availability, payment method, delivery or collection details and the return terms that apply.
Confirm your order details